News for 'customer experience'

18K orders per min: Amazon India's Prime Day sale hits record high

18K orders per min: Amazon India's Prime Day sale hits record high

Rediff.com22 Jul 2025

Amazon's latest Prime Day sale event broke records with over 18,000 orders per minute - a 50 per cent jump from 2024. Nearly 70 per cent of new memberships came from Tier-III cities.

Why Parsiana Is Downing Shutters

Why Parsiana Is Downing Shutters

Rediff.com23 Sep 2025

'Financially we are sound and we have always broken even. 'It is just we don't have the personnel and that is why we have to close down.'

OpenAI's Back-to-School Shift

OpenAI's Back-to-School Shift

Rediff.com5 Sep 2025

By giving students powerful tools early, these companies build long-term trust and affinity.

Tata Sons chief apologises for Air India crash, says AI171 had clean record

Tata Sons chief apologises for Air India crash, says AI171 had clean record

Rediff.com18 Jun 2025

When specifically asked about the reason for the crash and whether Air India is privy to any preliminary findings, Chandrasekaran said, "One would have to wait for the probe to conclude."

A New Era of SUVs Is Coming!

A New Era of SUVs Is Coming!

Rediff.com18 Aug 2025

Mahindras unveil four stunning, eye-popping, concept SUVs: the Vision.S, Vision.X, Vision.T, and Vision.SXT.

Did Nehha Get Her Cannes Looks Right? VOTE!

Did Nehha Get Her Cannes Looks Right? VOTE!

Rediff.com28 May 2025

Like the other ladies of Bollywood, Nehha Pendse also made waves at Cannes 2025.

Indians Choose Learning Holidays Over Leisure

Indians Choose Learning Holidays Over Leisure

Rediff.com31 Jul 2025

Travellers are keen to explore traditional Indian arts and crafts like Madhubani painting in Bihar, pottery and weaving workshops in Rajasthan, or Kathakali and Kalaripayattu training in Kerala.

'Should end fourth quarter on a robust note'

'Should end fourth quarter on a robust note'

Rediff.com2 Feb 2025

'We have opened 100 branches in the last one and a half years. Our manpower is also in place.'

Why Vacation Costs Are On The Rise

Why Vacation Costs Are On The Rise

Rediff.com8 Jul 2025

The primary drivers: Geopolitical disruptions inflating fuel and operational costs, and a surge in travel demand.

AI Hiring Remains a Challenge in India

AI Hiring Remains a Challenge in India

Rediff.com16 Jul 2025

Companies typically face challenges in recruiting candidates who are skilled in AI, machine learning and generative artificial intelligence though they have hundreds of vacancies.

Tesla to enter India next week with first centre at Mumbai's BKC

Tesla to enter India next week with first centre at Mumbai's BKC

Rediff.com11 Jul 2025

Tesla is set to officially enter the Indian market with the launch of its first experience center in Mumbai. The move follows leasing of warehousing space and discussions with the Indian government regarding tariffs and manufacturing.

'The demand for health insurance is fine'

'The demand for health insurance is fine'

Rediff.com22 Jun 2025

'The retail industry is still growing in double digits.'

Is AI Wiping Out Entry Level Jobs?

Is AI Wiping Out Entry Level Jobs?

Rediff.com14 Aug 2025

Generative AI is transforming workplaces but at a cost -- there are fewer jobs for young workers just entering the workforce, reveals a Goldman Sachs report.

India's BPO Industry Gets AI Makeover

India's BPO Industry Gets AI Makeover

Rediff.com29 May 2025

Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.

No mechanical or maintenance issue in crash report: AI CEO

No mechanical or maintenance issue in crash report: AI CEO

Rediff.com14 Jul 2025

Air India CEO Campbell Wilson addresses the preliminary report on the Ahmedabad plane crash, stating no mechanical or maintenance issues were found with the aircraft. He urges against premature conclusions as the investigation continues.

Why Affordable Housing Will Remain Muted Despite Rate Cut

Why Affordable Housing Will Remain Muted Despite Rate Cut

Rediff.com10 Jul 2025

While demand for sub Rs 50-lakh affordable housing prevails, market players cite increased land rates, escalated construction costs and low margins as key prohibiting factors.

Shubhanshu Shukla gets ready for historic spaceflight

Shubhanshu Shukla gets ready for historic spaceflight

Rediff.com9 Jun 2025

Indian astronaut Shubhanshu Shukla and three others were getting ready for their journey to the International Space Station on board SpaceX's Falcon-9 rocket that is scheduled to blast off from the Kennedy Space Centre (KSC) in Florida on Tuesday evening.

Three firms seek CCI nod to acquire stakes in Akasa Air

Three firms seek CCI nod to acquire stakes in Akasa Air

Rediff.com20 Feb 2025

Tech tycoon Azim Premji's global investment arm, Manipal Group Chief Ranjan Pai's family office and 360 ONE Asset have sought approval from fair trade regulator CCI to acquire stakes in domestic carrier Akasa Air's parent company SNV Aviation. "The proposed transaction involves the acquisition of certain shareholding by each of PIOF, Claypond and 360 Fund (through its various schemes and affiliates) in Akasa Air," said a notice filed with the Competition Commission of India (CCI) on Wednesday.

Chhattisgarh man gets surprise calls from Kohli, ABD

Chhattisgarh man gets surprise calls from Kohli, ABD

Rediff.com10 Aug 2025

The tryst with instant fame began on June 28 when Manish, son of farmer Gajendra Bisi, purchased a new Jio SIM from a mobile shop in Deobhog, around 8 kilometres from his village.

Tesla Hits Indian Roads But Misses Mass Appeal

Tesla Hits Indian Roads But Misses Mass Appeal

Rediff.com29 Jul 2025

Analysts believe Tesla will first focus on building the Model Y brand before expanding -- both in terms of volume and models.

Sebi opens sandbox to fractional share pitch

Sebi opens sandbox to fractional share pitch

Rediff.com30 Jul 2025

The Securities and Exchange Board of India (Sebi) has approved a proposal from a startup to test fractional shares in its innovation sandbox, marking a potential shift in the Indian equity landscape. This represents a change in stance from 2021, when Sebi rejected a similar proposal in the regulatory sandbox, primarily due to concerns over the custody of fractional shares.

'Where Your Data Resides Is Now A Fundamental Question'

'Where Your Data Resides Is Now A Fundamental Question'

Rediff.com1 Sep 2025

'What we see now is a much stronger need for data sovereignty.'

US tariffs threaten to derail India's affordable housing market recovery

US tariffs threaten to derail India's affordable housing market recovery

Rediff.com12 Aug 2025

The US's recent 50 per cent tariff on Indian exports will have a trickledown effect on India's affordable housing, potentially derailing demand as well as supply in this segment, according to experts. Pointing to worker incomes and jobs in micro, small and medium enterprises (MSMEs), and small and medium enterprises (SMEs) that typically make up majority of the customer base of affordable housing, would take a hit in the near terms due to the tariff change, further crippling India's affordable housing sector, already reeling from the impact of the Covid-19 pandemic.

Renewal of life insurers' policies, after 1 year, declines in June quarter

Renewal of life insurers' policies, after 1 year, declines in June quarter

Rediff.com11 Aug 2025

The 13th-month persistency rate of life insurers - an important metric indicating the retention of new policies - declined in the first quarter of 2025-26 (Q1FY26). This fall was primarily driven by a lower share of high-value policies, following taxation changes implemented in April 2023.

'UCO Bank's strategy is to raise capital in tranches'

'UCO Bank's strategy is to raise capital in tranches'

Rediff.com27 Jun 2025

'Raising the entire amount in one go may not be prudent, given the market dynamics.'

How AI is shaping the future of fashion e-commerce

How AI is shaping the future of fashion e-commerce

Rediff.com17 Dec 2024

'We have reached 70 million monthly active users during this festival season, which is another great milestone for us.'

AI & automation to play a crucial role for retail industry in 2025

AI & automation to play a crucial role for retail industry in 2025

Rediff.com30 Dec 2024

With the rapid evolution of channels like quick-commerce and the emergence of ONDC, the Indian retail industry is 'cautiously optimistic' for 2025, in which new-age technologies such as AI and automation will play a crucial role, driving efficiency and personalisation.

Probe report flags no maintenance issues: Air India CEO

Probe report flags no maintenance issues: Air India CEO

Rediff.com14 Jul 2025

Air India's CEO defends the fitness of pilots and aircraft after a preliminary report into the crash of flight AI171 raised questions. He urged against premature conclusions as the investigation continues.

'Sensex Is Barometer Of Economy And Capital Markets'

'Sensex Is Barometer Of Economy And Capital Markets'

Rediff.com18 Jul 2025

'BSE has facilitated nearly Rs 35 trillion in capital raising across multiple segments.'

Shubhanshu Shukla's space mission postponed to Wednesday

Shubhanshu Shukla's space mission postponed to Wednesday

Rediff.com9 Jun 2025

SpaceX's Falcon-9 rocket was scheduled to blast off from the Kennedy Space Centre in Florida on Tuesday evening.

M&M, Adani Total Energies join hands to set up EV charging infra

M&M, Adani Total Energies join hands to set up EV charging infra

Rediff.com21 Mar 2024

Mahindra & Mahindra on Thursday said it has tied up with a unit of Adani Total Gas to establish electric vehicle charging infrastructure across the country. The auto major and Adani Total Energies E-Mobility Ltd (ATEL) have inked a memorandum of understanding (MoU) in this regard. The MoU sets a roadmap for the creation of an expansive EV charging infrastructure across the country, it added.

Expert Tips To Future-Proof Your Career

Expert Tips To Future-Proof Your Career

Rediff.com5 Jun 2025

rediffGURU Dr Ganesh Natarajan tells you how to upskill and upgrade yourself in order to future-proof your career.

15 Fastest-Growing Job Skills In India

15 Fastest-Growing Job Skills In India

Rediff.com20 Mar 2025

Despite the dominance of AI, creativity and innovation are the most in-demand skills, reveal LinkedIn's Skills On The Rise 2025 report.

Mercedes Rules Luxury Cars Segment

Mercedes Rules Luxury Cars Segment

Rediff.com21 Dec 2024

For the first time in history, the luxury car market is poised to cross the sales mark of 50,000 units in 2024, with Mercedes leading the way

After 15 months, RBI allows AmEx to acquire new credit card customers

After 15 months, RBI allows AmEx to acquire new credit card customers

Rediff.com25 Aug 2022

The Reserve Bank of India has on Wednesday lifted the ban on new customer acquisition by American Express which was imposed with effect from May 2021 due to non-compliance with local data storage norms. "In view of the satisfactory compliance demonstrated by American Express Banking Corp. with the Reserve Bank of India (RBI) circular dated April 6, 2018, on Storage of Payment System Data, the restrictions imposed, vide order dated April 23, 2021, on onboarding of new domestic customers have been lifted with immediate effect," RBI said. Similar bans were imposed on Diners Club International and Mastercard previously.

Telcos seek easing of 'stringent quality of service' norms

Telcos seek easing of 'stringent quality of service' norms

Rediff.com10 Jan 2025

Continuing to push back against the stringent quality of service (QoS) norms brought in by the Telecom Regulatory Authority of India (Trai), telcos have informed the Department of Telecommunications (DoT) that collection and submission of monthly and site-to-cell-level data should be eased, officials and industry sources said. In place since October last year, the QoS norms call for data for network availability, call drop, voice packet drop rate in uplink and downlink, among other parameters, to be collected at the cell level.

Why I Will Be Going Back To Vietnam

Why I Will Be Going Back To Vietnam

Rediff.com4 Aug 2025

Vietnam was wonderful and the people warm and hospitable, Radhika Mittal discovered over a 11-day stay.

How To Handle A Competitive Colleague?

How To Handle A Competitive Colleague?

Rediff.com17 Apr 2025

rediffGURU Kanchan Rai, founder of the Let Us Talk Foundation, offers career advice on how to deal with a competitive colleague in a professional manner.

Festive Hiring To Generate 2 Lakh Jobs

Festive Hiring To Generate 2 Lakh Jobs

Rediff.com16 Jul 2025

Hiring activity has gained momentum in anticipation of upcoming festivals like Raksha Bandhan, Dussehra, Diwali, seasonal sales and the wedding season.

'We want to grow better than industry, mindful of biz quality'

'We want to grow better than industry, mindful of biz quality'

Rediff.com3 Jan 2025

'Health and motor insurance will continue to be our two most important segments'